This Privacy Policy applies to all personal information collected by SwiftPay Financial Services UAB ("SwiftPay", "Owner", "we", "us", or "our") via this website. Please be cognizant that our Website is hosted using professional, secured infrastructure and we reserve the right to upgrade our hosting facilities or security architecture without prior notice.
1 – What is "personal information"?
We define "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
If information doesn’t disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.
2 – What information do we collect?
The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include:
- Your name or preferred title;
- Your contact email address;
- Company information and corporate documentation (for corporate banking onboarding);
- Payment method details if executing direct settlements or transactions through the Website or Platform.
3 – How we collect your personal information
We may collect personal information from you whenever you input such information into the website forms, registration fields, or customer contact interfaces.
We also collect technical data and cookies from your browser or device which enable us to tell when you use the website and also help customize your experience. As a general rule, it is not possible to identify you personally from our use of aggregate analytical cookies.
4 – Purpose of collection
The purpose for which we collect personal information is to provide you with the best service experience possible on the platform.
We from time to time share personal information only with our licensed banking providers, trusted service partners, and technology vendors who assist us in operating the platform. Your personal information may also be accessible to security maintenance and technical support personnel acting in the normal course of their duties.
By using our website, you consent to the receipt of operational notices and informative material regarding new product releases. We do not sell your personal data, nor do we use sensitive personal data for unsolicited third-party marketing. All communications include an immediate unsubscribe mechanism.
5 – Access and correction
You are entitled to obtain access to the personal information we hold about you under applicable data protection regulations. You have the right to request the correction of inaccurate or outdated personal data, subject to certain legal or regulatory exceptions. If you would like to exercise this right, please contact our compliance desk.
6 – Complaint procedure
If you have any questions, concerns, or complaints regarding how we manage your personal information, please contact our Data Protection Officer at privacy@swiftpay.io. All complaints will be reviewed with diligence, and we will take appropriate corrective action in consultation with you.
7 – Overseas transfer
Your personal information may be transferred to and processed by regulated partner entities and cloud servers located in the European Union, the United Kingdom, Switzerland, or other jurisdictions maintaining data protection legislation recognized as providing an adequate standard of protection. Appropriate safeguards are maintained to protect your personal information.
8 – Third Party Services
We may link to or embed tools provided by third parties (such as identity verification engines or payment processors). Third-party providers may collect data in connection with your interactions with their services according to their independent privacy standards. The inclusion of external resources does not imply direct endorsement of outside content.
9 – GDPR & Data Protection Rights
Under the European Union General Data Protection Regulation (GDPR) and equivalent regional standards, individuals possess enforceable rights including:
- The right to access and data portability;
- The right to rectification and erasure ("right to be forgotten");
- The right to restrict or object to processing;
- The right to lodge a complaint with a supervisory data protection authority.
10 – How to contact us about privacy
If you have any queries or requests regarding this Privacy Policy or your personal data, please contact us at:
SwiftPay Financial Services UAB
Architektų g. 56-101, LT-04111 Vilnius, Lithuania
Email: privacy@swiftpay.io